FAQ

Shipping Methods and Times We offer several shipping methods to meet your delivery needs. The available shipping options and estimated delivery times may vary depending on your location and the products you have ordered. When you place an order, you will be presented with the available shipping options and their estimated delivery times. Shipping Charges Shipping charges are calculated based on various factors, including the shipping method selected, the weight and dimensions of the products, and your delivery address. The shipping charges will be displayed during the checkout process before you complete your purchase. Order Processing Time Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped. Shipping Carriers We partner with reputable shipping carriers to ensure the safe and timely delivery of your products. The carrier used for your order may vary depending on your location and the shipping method selected. We reserve the right to choose the most suitable carrier for your order. Delivery Address Please ensure that you provide accurate and complete shipping information during the checkout process. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer. Tracking Your Order Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment. Delivery Issues In the event of delivery issues, such as lost or damaged packages, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a replacement in a timely manner. Shipping Restrictions Some products may be subject to shipping restrictions or regulations due to their nature or destination. It is your responsibility to ensure that the products you order comply with all relevant laws and regulations. Returns and Refunds For information regarding returns and refunds, please refer to our Returns and Refunds Policy, available on our website. Contact Information If you have any questions or concerns regarding our Shipping Policy, please contact us at: info@ladygailjohnson.com